Analysing uber in social media - Disruptive technology or institutional disruption?
Journal article, 2016
Extant literature suggests that market disruptions take place because of two main reasons: technological disruption or institutional change. In view of these two alternative explanations, this paper aims to explore how the recent rise of the collaborative consumption platform Uber is perceived by consumers and whether this platform is primarily regarded as a technological innovation or as an institutional disruption. Drawing from a dataset of more than 6500 user-generated contents in social media, our findings suggest that Uber is not primarily perceived as a technological innovation, but rather as an institutional disruption.
Institutional disruption
Social media analytics
Social media
Collaborative consumption platforms
Technological disruption
Uber
Entrants
Customer preferences
Institutional transformation
Performance measures
Author
Christofer Laurell
Stockholms universitet
Christian Sandström
Chalmers, Technology Management and Economics, Science, Technology and Society
International Journal of Innovation Management
1363-9196 (ISSN)
Vol. 20 5Subject Categories (SSIF 2011)
Other Social Sciences not elsewhere specified
DOI
10.1142/S1363919616400132