Coordinating Goodwill for Crisis Response

Paper in proceeding, 2016

This paper presents the process behind the design of an online platform named whatdoweneed.se, to be used by organizations involved in crisis response to communicate their needs to the public. In times of heightened crisis awareness, due to attention from the media and social media, the public often responds with overwhelming goodwill in the form of offers of help and donated goods. This design is an attempt to direct that goodwill in such a way as to avoid inappropriate or surplus donations. The design process followed a Human Centered Design (HCD) approach and the outcome of the project is a concept design in the shape of several wireframes and plans for future work. The design was inspired and influenced by the unfolding refugee crisis in Europe in 2015.